Frequently Asked Questions
Everything you need to know about bringing Neptune home.
What is the typical delivery time for furniture orders?
Standard shipping usually takes 5-10 business days. For larger items requiring white-glove delivery, please allow up to 14-21 days for scheduling and assembly.
Do you offer a return policy for home decor?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your order status directly through your Neptune account dashboard.
Are your materials sustainably sourced?
At Neptune, we prioritize the planet. Our wood is FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes and recycled textiles.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger furniture purchases.
Do you provide fabric swatches before I buy?
Absolutely. You can order up to five complimentary fabric swatches to ensure the color and texture perfectly match your home's aesthetic before committing to a piece.